Do you have questions? We’ve got answers.
Explore our frequently asked questions to find the information you need quickly and easily. From Steph’s approach to sleep to questions about the resources and services provided by Sleep by Steph, our comprehensive FAQ section is here to assist you on your journey.
How can Sleep by Steph’s products and services support my family’s sleep journey?
Thousands of families around the world have transformed their little one’s sleep by implementing Sleep by Steph’s evidence-based guidance, practical strategies and simple recommendations.
Everything Sleep by Steph offers is designed around SIMPLE, STRAIGHTFORWARD, SAFE SLEEP — giving parents the knowledge, confidence and tools they need to support healthy sleep habits.
When you trust the process, stay consistent and commit to the approach, you’ll be amazed at how achievable, predictable and positive sleep can become for both you and your little one.
I’ve tried other sleep consultants and online sleep programs without success. Will Sleep by Steph be different?
Absolutely!
Many families come to Sleep by Steph after trying other sleep consultants, sleep schools and online programs — sometimes multiple times — without finding the right approach for their family.
What makes Sleep by Steph different is the focus on education, empowerment and understanding. Rather than simply following a set of instructions, you’ll learn the why behind your little one’s sleep and how to confidently support them through every stage.
Sleep by Steph gives you the knowledge and tools to create strong, healthy sleep foundations and understand how to best support your baby or child through the settling process — not just now, but for years to come.
Because the goal isn’t just better sleep tonight — it’s giving you the confidence to navigate your child’s sleep journey every step of the way.
What happens if I purchase a Consultation Call or one of your sleep resources, implement your guidelines and recommendations and sleep doesn't improve?
Steph will give you everything you need to know about how to resolve your little one’s sleep issues. If implementing the guidelines and recommendations sees no change in the challenging sleep patterns, then you will need to take the guidelines and recommendations and adjust them slightly to suit your baby or child and the situation that is in front of you.
Are Sleep by Steph’s products and services tailored to every baby and child?
YES –
- The reasons for sleep struggles across all ages tend to be the same or similar.
- Babies and children of a similar age have similar sleep needs every 24 hours.
- Babies and children all need the same or similar healthy sleep foundations set up for them in order to achieve great sleep.
- If the foundations are in place first, all healthy babies and children should fall off to sleep on their own when given time and space and/or by using the 2 settling methods Sleep by Steph recommends.
HOWEVER –
- Every baby and child is different.
- Your baby or child may need shorter wake times, longer wake times, more warmth, less warmth, shorter feeds, longer feeds, more solids, fewer solids, and so on.
- The beauty of Sleep by Steph is that we are there to guide you. You will tweak things as needed based on YOUR baby or child and YOUR individual situation.
What are Sleep by Steph’s core beliefs and philosophies?
Does Sleep by Steph encourage CIO (Cry it Out) or Controlled Crying?
CIO or Controlled Crying are terms we don’t use here at Sleep by Steph. These terms cause unnecessary worry and concern. Babies and children may cry during the ‘falling to sleep’ process for many different reasons i.e., exhaustion, tiredness, frustration, and so on.
We want all parents to understand that not all crying is ‘bad’. With education, guidance, and support Steph will help you uncover why the crying is happening in the first place and when you should comfort your baby or child, versus when it’s best to step back and let them drift off to sleep on their own.
Steph encourages all parents to go in and hold their little ones during the ‘going to sleep process’ if they need you to. In saying that, Steph also encourages parents not to rush straight to their baby or child at the first sign of crying. Steph wants you and your little one to feel confident and comfortable. That way you will remain consistent and motivated plus your little one will feed off your positive energy which is exactly what Steph wants.
Do you follow safe sleeping practices?
Absolutely!
Safe sleeping guidelines and recommendations are discussed in all of the Sleep by Steph’s products and services.
How long will it take for my little one to start sleeping better?
By following Sleep by Steph’s guidelines and recommendations, you should see great improvements in your little one’s sleep very quickly.
Night sleep tends to fall into place within the first few nights. Once the night sleep is going well, the naps then follow.
Your little one’s sleep will be a work in progress, that will evolve and consolidate beautifully over time.
Do I have to be home during the program implementation?
Steph does recommend you commit to being home for a good 5-7 days when you first start implementing your new sleep habits. Keeping everything 100% consistent in the early days will help your baby or child. It will help you with the overall process too.
What ages do you help?
Sleep by Steph helps families with babies and children of all ages – newborn to age 12.
I have twins, can your recommendations, products and services work in my situation?
Of course!
Steph can help! With multiple babies, the aim is to set up their sleep and routine so they are in ‘sync’ with each other. So, ideally, their natural feed / play / sleep cycles match up and they are doing everything at the same / similar time. Steph’s eBooks and videos are suitable because what you implement for one bub you do exactly the same for 2, 3, 4 and so on.
My baby has reflux/colic, can Sleep by Steph still help us?
Absolutely.
Steph has helped many families achieve sleep success even when their babies have been diagnosed with reflux and colic. Steph also has personal experience with reflux, colic, allergies, and intolerances as all three of her children had issues when they were babies.
Why do I only have access to Foundations First™ for 6 months?
Foundations First™ covers EVERYTHING you need to know about setting up the healthy sleep foundations for your little one/s. Once you are well educated and have implemented the foundations, then they don’t change again. As your baby grows and develops changes to their nap times, awake windows etc., will change, however, the foundations will ALWAYS stay the same.
Which Age Basics™ eBook would you suggest I get when my little one is almost in the next age group?
If your baby is 8 months, but only a week away from being 9 months, we recommend you get the 9 months eBook.
This way, by the time you read the eBook, make any changes to your baby’s sleep environment, sleepwear, etc. and prepare to start making changes, the age-based eBook you’ve purchased will be spot on.
If your baby or child has only just turned a particular month or year, we recommend you purchase the month or year they are at.
My little one was born premmie, what eBook do you recommend I purchase?
Are there any options for ongoing support from Steph?
Steph offers both private 1:1 Consultation Calls and Community Check-In Group Calls to support families at every stage of their sleep journey.
A 1:1 Consultation Call with Steph provides personalised support to troubleshoot challenges, answer specific questions, brainstorm strategies and create a clear plan tailored to your little one and your family.
Our Community Check-In Group Calls offer a supportive space to connect with other parents, share wins and challenges, ask questions and receive expert guidance from Steph in a welcoming group environment.
All Consultation Calls and Community Check-In Group Calls are hosted by Steph during business hours.
Do I get follow-up support if I purchase a Consultation Call?
The 1:1 Consultation Call option is designed to provide personalised support for your little one’s sleep and routine. During your call, Steph will work through any questions or challenges you may be experiencing, help identify areas that may need a tweak, and provide practical strategies to move forward.
Steph will help you understand the “why” behind your child’s sleep and provide you with a clear plan of action to implement with confidence.
If you’re looking for ongoing support, have questions you’d like answered, or would benefit from learning alongside other parents, our Community Check-In Group Calls provide a supportive space to connect with Steph, ask questions and receive expert guidance.
Do you do Home Visits or Home Stays?
Yes! From time to time, Steph personally selects a family to receive an in-home sleep consultation and support. These opportunities are limited and are offered at Steph’s discretion.
If you’d like to be considered, you can submit an application after purchasing the Sleep Success Package. While submitting an application doesn’t guarantee you’ll be selected, it ensures your family is considered when future in-home opportunities become available.
My baby is going through a ‘regression’ or a 'leap', can I still implement your recommendations?
We don’t believe in ‘regressions’ or ‘leaps’ here at Sleep by Steph, which means you can start our program at any stage of your little one’s life.
I haven’t received my eBook via email yet?
You will need to check your junk, spam, promotion, or other folders as sometimes our emails with important information end up in there. eBooks are released to the nominated email address you use at checkout, please ensure your details are correct.
Will I have access to my eBook forever?
What are the differences between each Age Basics™ eBooks?
The foundations stay the same from month to month across all of my Age Basics™ eBooks, however, as your baby grows and develops there are important changes in relation to feeding, introducing solids, naps and nap transitions, awake times etc. Lots of our families choose to upgrade their eBook each month so as they can be prepared and confident moving into the next month of their little one’s life.
I'd like to invest in a heater for my little one's room, which brand does Sleep by Steph recommend?
We do not recommend one particular brand of heater. There are many great brands on the market, ranging in power, function and price. It is up to each individual family to do their own research to find a heating device they feel most comfortable using.
For a selection of heaters and other sleep essentials Steph trusts, visit Steph’s Amazon Storefront. We also recommend referring to our Room Temperature and Sleepwear Guide eBook for more information on how to ensure your baby or child is warm, cosy and safe during sleep.