Frequently Asked Questions
Not sure where to start?
From choosing the right sleep support to understanding my courses and resources, I’ve answered some of the questions parents ask me most, helping you feel more informed and confident about your next step.
What is Steph's approach to baby and child sleep?
Sleep is biological. Healthy humans sleep, and when a baby or child isn’t sleeping well, there’s usually a reason. So I don’t start with a method. I start with the “why”.
I help you understand your baby’s sleep rhythms, feeding, development and what’s happening in their day. Once you understand that, the changes make sense, and you can make them calmly and with confidence.
You won’t find complicated rules here. Babies and children do best with routine and consistency, so a lot of what I teach is getting the basics right: their 24-hour routine, their sleep environment and what they need at their age. Every baby is different, so we adjust things to fit your family. Safe sleep guidance is part of everything I do.
I also believe exhausted parents deserve hope. Broken sleep is common, but it doesn’t have to be your normal.
Which option is right for me?
It depends where you’re at. If you’d like to learn in your own time, start with the Foundations First™ Video Course or the Age Basics™ eBook for your baby’s age. If you’d like to talk it through, there’s the Group Call, or a Premium Consultation Call for one-on-one time with me. If you’d like me in your home, there’s In-Home Sleep Support. You don’t have to start at the bottom. Plenty of families go straight to a private call. Not sure? Hit “Help me get started” on the homepage.
What is a Group Call?
It’s a small group, a maximum of 4 parents, on a 60-minute video call with me, three mornings a week at 10am. Everyone gets some time with me, roughly 15 minutes each, and you can learn from the other parents’ questions too. It’s an affordable way to get ongoing guidance. If your situation is complex, the Premium Consultation Call will suit you better.
What's included in a Premium Consultation Call?
A pre-call questionnaire, a 60-minute phone call with me, the Age Basics™ eBook for your baby’s age, and 5 days of text support from the day you start implementing your plan (7am to 7pm). The texts are for quick questions and check-ins while you settle in. On the call we work out what’s going on and what to do next. You will recieve a single-use discount code for your eBook at the end of the call. The eBook is your written reference to work from afterwards.
Do I get follow-up support after a consultation?
Yes, with the Premium Consultation Call you get 5 days of text support once you start implementing your sleep plan. If you need more after that, the Group Call is a great option.
Do you do home visits?
I’m excited to say “YES”. In-Home Sleep Support is a full day with me in your home, approximately 7am to 7pm. It includes a pre-consultation questionnaire, the Foundations First™ Video Course (includes your choice of Age Basics™ eBook), a phone consultation with Steph to plan the visit and 5 days of text support afterwards. I’m there to perfect your little one’s sleep environment and to support you through naps, the daily routine and bedtime. We’ll be working through everything together as it happens. Travel to families within about 45 minutes of East Bentleigh is included. If you’re further out, I’ll let you know the travel costs when you enquire, before you book anything.
Do the eBooks and Foundations First™ Video Course actually work?
Families from all over the world tell me they’ve seen real changes by following them, and you can read some of their stories on the homepage. How you implement my guidelines and recommendations is up to you so I can’t promise a particular result. What I can say is that you’ll understand why sleep isn’t happening, and that makes the next decision easier. You’ll feel educated and empowered to become the ‘sleep expert’ in your family.
I've tried other consultants and programs. Will this be different?
I can’t speak for anyone else’s approach. I can tell you how I work. I start with the “why”, meaning your baby’s health, biology, rhythms, feeding and development, so you’re not just following a set of rules. A lot of parents say that’s what finally made things click.
What if I follow the guidelines and sleep doesn't improve?
Every baby is different, so sometimes the plan needs a tweak. That’s normal. If you’ve booked a Premium Consultation Call, use your text support. The Group Call is also a good place to ask. For digital products, see our Returns & Refunds page.
My baby has reflux or colic. Can you still help?
I’ve worked with many families in this situation, and all three of my own had reflux, colic, allergies or intolerances as babies. Sleep support can sit alongside medical care, but it doesn’t replace it. If you’re worried about feeding, weight gain or your baby’s health, please see your GP, paediatrician or child health nurse first.
Is my baby going through a regression or a leap?
I don’t love those words. They can create fear and anxiety for parents and take them away from the real reason/s their baby or child isn’t sleeping well. Sleep does change as babies grow. Around 4 months, for example, sleep cycles mature, and that’s a real, lasting change, not a step backwards. You don’t have to wait it out. You can start at any age or stage.
I have twins, can your recommendations, products and services work in my situation?
Of course!
With multiple babies, the aim is to set up their sleep and routine so they are in ‘sync’ with each other. So, ideally, their natural feed / play / sleep cycles match up and they are doing everything at the same / similar time. My eBooks and videos are suitable because what you implement for one bub you do exactly the same for 2, 3, 4 and so on.
How long until my little one sleeps better?
Night sleep often starts to settle within the first few nights, and naps usually follow. It depends on your baby and how consistent you can be, and sleep keeps evolving over time.
I have helped many families achieve sleep success even when their babies have been diagnosed with reflux and colic. I also have personal experience with reflux, colic, allergies, and intolerances as all three of her children had issues when they were babies.
Why do I only have access to Foundations First™ for 6 months?
My Foundations First™ Video Course covers everything you need to know about setting up the healthy sleep foundations for your little one/s. Once you are well educated and have implemented the foundations, then they don’t change again. As your baby grows and develops changes to their nap times, awake windows etc., will naturally occur, however, the foundations will always stay the same.
Which Age Basics™ eBook would you suggest I get when my little one is almost in the next age group?
If your baby is 8 months, but only a week away from being 9 months, I recommend you get the 9 month eBook. This way, by the time you read the eBook, make any tweaks to your baby’s sleep environment, sleepwear, etc. and prepare to start making changes, the age-based eBook you’ve purchased will be spot on.
If your baby or child has only just turned a particular month or year, I recommend you purchase the month or year they are at.
My little one was born premmie, what eBook do you recommend I purchase?
If your baby was born younger than 36 weeks gestation, they will be classed as ‘premature’ and given a ‘corrected age’.
To get the most out of my eBooks, I recommend you purchase the eBook that lines up with their ‘corrected age’.
I haven’t received my eBook via email yet?
You will need to check your junk, spam, promotion, or other folders as sometimes my emails with important information end up in there. All eBooks are released to the nominated email address you use at checkout, please ensure your details are correct.
Will I have access to my eBook forever?
I do have a download limit and all eBook download links have an expiry of 30 days. Please ensure you download and save your eBook to your device/s so it’s there for you to keep.