Do you have questions? We’ve got answers.
Explore our frequently asked questions to find the information you need quickly and easily. From Steph’s approach to sleep to questions about the resources and services provided by Sleep by Steph, our comprehensive FAQ section is here to assist you on your journey.
Do Sleep by Steph’s Age Basics™ eBooks and Foundations First™ Video Course actually work?
Hundreds of families from all over the world have achieved great sleep success by following Sleep by Steph’s guidelines and recommendations.
Sleep by Steph’s products and services are all about SIMPLE, STRAIGHTFORWARD, SAFE SLEEP.
When you trust, commit, and stay consistent with Sleep by Steph, you will be amazed by how easy and effortless sleep for you and your little one can be.
I have tried other Sleep Consultants and online sleep programs with no success. Will it be different with Sleep by Steph?
Absolutely!
Sleep by Steph’s products and services have proven effective for people who have tried other sleep consultants (sometimes multiple), Sleep School, and many of the different online sleep programs that are available in Australia and around the world.
Sleep by Steph educates and empowers parents first and foremost.
With Sleep by Steph, you will become the expert when it comes to setting up all the healthy sleep FOUNDATIONS and how best to support your baby or child during the ‘falling to sleep’ process now and in the years ahead.
What happens if I purchase a Consultation Call or one of your sleep resources, implement your guidelines and recommendations and sleep doesn't improve?
Are Sleep by Steph’s Age Basics™ eBooks and Foundations First™ Video Course one size fits all?
YES –
- The reasons for sleep struggles across all ages tend to be the same or similar.
- Babies and children of a similar age have similar sleep needs every 24 hours.
- Babies and children all need the same or similar healthy sleep foundations set up for them in order to achieve great sleep.
- If the foundations are in place first, all healthy babies and children should fall off to sleep on their own when given time and space and/or by using the 2 settling methods Sleep by Steph recommends.
HOWEVER –
- Every baby and child is different.
- Your baby or child may need shorter wake times, longer wake times, more warmth, less warmth, shorter feeds, longer feeds, more solids, fewer solids, and so on.
- The beauty of Sleep by Steph is that we are there to guide you. You will tweak things as needed based on YOUR baby or child and YOUR individual situation.
What are Sleep by Steph’s core beliefs and philosophies?
Does Sleep by Steph encourage CIO (Cry it Out) or Controlled Crying?
CIO or Controlled Crying are terms we don’t use here at Sleep by Steph. These terms cause unnecessary worry and concern. Babies and children may cry during the ‘falling to sleep’ process for many different reasons i.e., exhaustion, tiredness, frustration, and so on.
We want all parents to understand that not all crying is ‘bad’. With education, guidance, and support we will help you uncover why the crying is happening in the first place and when you should comfort your baby or child, versus when it’s best to step back and let them drift off to sleep on their own.
We encourage all parents to go in and hold their little ones during the ‘going to sleep process’ if they need you to. In saying that, we also encourage parents not to rush straight to their baby or child at the first sign of crying. We want you and your little one to feel confident and comfortable. That way you will remain consistent and motivated plus your little one will feed off your positive energy which is exactly what we want.
Do you follow safe sleeping practices?
Absolutely!
Safe sleeping guidelines and recommendations are discussed in all of the Sleep by Steph’s products and services.
How long will it take for my little one to start sleeping better?
By following Sleep by Steph’s guidelines and recommendations, you should see great improvements in your little one’s sleep very quickly.
Night sleep tends to fall into place within the first few nights. Once the night sleep is going well, the naps then follow.
Your little one’s sleep will be a work in progress, that will evolve and consolidate beautifully over time.
Do I have to be home during the program implementation?
What ages do you help?
Sleep by Steph helps families with babies and children of all ages – newborn to age 12.
If you’re expecting or have just had your baby, our Birth – 4 Weeks Age Basics™ eBook or our Foundations First™ Video Program would be perfect for you.
If you have an older baby or child, you’ll find an Age Basics™ eBook that’s perfect for you too, or our Foundations First™ Video Program would be suitable for you too.
I have twins, can your recommendations, products and services work in my situation?
Absolutely we can help! With multiple babies, the aim is to set up their sleep and routine so they are in ‘sync’ with each other. So, ideally, their natural feed / play / sleep cycles match up and they are doing everything at the same / similar time. Our eBooks and videos are suitable because what you implement for one bub you do exactly the same for 2, 3, 4 and so on.
My baby has reflux/colic, can Sleep by Steph still help us?
Absolutely. Steph has helped many families achieve sleep success even when their babies have been diagnosed with reflux and colic. Steph also has personal experience with reflux, colic, allergies, and intolerances as all three of her children had issues when they were babies.
Should I purchase the Foundations First™ Video Program or just an Age Basics™ eBook on its own?
This isn’t something we can answer for you. It will depend on your situation, needs and your budget.
Our Age Basics™ eBooks are an affordable option to start with.
The Foundations First™ Video Program is a more comprehensive product that offers more in-depth education and guidance.
Why do I only have access to Foundations First™ for 3 months?
Which Age Basics™ eBook would you suggest I get when my little one is almost in the next age group?
If your baby is 8 months, but only a week away from being 9 months, we recommend you get the 9 months eBook.
This way, by the time you read the eBook, make any changes to your baby’s sleep environment, sleepwear, etc. and prepare to start making changes, the age-based eBook you’ve purchased will be spot on.
If your baby or child has only just turned a particular month or year, we recommend you purchase the month or year they are at.
My little one was born premmie, what eBook do you recommend I purchase?
Are there any options for ongoing support from Steph or her team?
Steph and the team are available for private 30-minute and 60-minute consultation calls. You can book in a Consultation Call with Steph or one of her knowledgeable team members to troubleshoot, brainstorm, and work through any challenges you may be having.
All Consultation Calls are conducted during business hours by the team. Steph has limited availability as she only consults on a Wednesday and Thursday during business hours.
Wait times for Consultation Calls vary. If you are waiting for a call, we strongly encourage you to check out the Foundations First™ Sleep & Routine Video Course in the interim.
Do I get follow-up support if I purchase a Consultation Call?
The Consultation Call option is just that – one call. During the call, Steph or her team will talk through any questions or challenges you may be having, help you identify where things need a tweak and how to make those tweaks happen. They will then set you up with a plan of attack for you to go off and implement on your own.
We encourage clients to book a 30 minute Basic Consultation Call if there are any follow up questions they would like answered.
Do you do Home Visits or Home Stays?
My baby is going through a ‘regression’ or a 'leap', can I still implement your recommendations?
We don’t believe in ‘regressions’ or ‘leaps’ here at Sleep by Steph, which means you can start our program at any stage of your little one’s life.
When can I start to implement the recommendations in Foundations First TM or the Age Basics™ eBooks?
I haven’t received my eBook via email yet?
You will need to check your junk, spam, promotion, or other folders as sometimes our emails with important information end up in there. eBooks are released to the nominated email address you use at checkout, please ensure your details are correct.
Will I have access to my eBook forever?
What are the differences between each Age Basics™ eBooks?
The foundations stay the same from month to month across all of my Age Basics™ eBooks, however, as your baby grows and develops there are important changes in relation to feeding, introducing solids, naps and nap transitions, awake times etc. Lots of our families choose to upgrade their eBook each month so as they can be prepared and confident moving into the next month of their little one’s life.
I'd like to invest in a heater for my little one's room, which brand does Sleep by Steph recommend?
We do not recommend one particular brand of heater. There are many great brands on the market, ranging in power, function and price. It is up to each individual family to do their own research to find a heating device they feel most comfortable using. Refer to our Safe Sleep – Room Temperature and Sleepwear Guide eBook for more information about how to ensure your baby or child is warm, cozy and safe during sleep.
